FREQUENTLY ASKED QUESTIONS
(FAQ'S)
WHAT IF I BUY SOMETHING AND IT DOESN'T FIT WHEN I GET HOME. DO YOU TAKE RETURNS?
We
have a 24-hour "On Approval" option available. If you don't have
time to try something on, or are buying it for someone else, just ask
for an "On Approval" receipt at the register. With this receipt,
you may return the item within 24 HOURS for a refund. Please treat item with care as we cannot refund money for items that have been damaged in any way.
DO YOU OFFER GIFT CERTIFICATES?
Yes. We have gift certificates in any amount and with no expiration. They're always the perfect size!!
DO YOU BUY?
No. We take items on consignment which means you will get
paid after the item sells. We are able to pay you more for your
items this way than if we were to buy outright.
IS THERE A FEE?
Yes. There is a $ 10.00 yearly consignment fee.
WHAT ITEMS DO YOU ACCEPT?
We take clothing and accessories for the entire family BY SEASON... please call for current season being accepted. They
must be in excellent condition, freshly laundered or dry cleaned, and
in season, with no holes, stains, odors, or signs of wear. Please
don't bring those items you purchased at discount stores (like Wal-Mart
or Target). We don't take bridal wear, jewelry or
men's dress clothes.
SHOULD I USE HANGERS?
Yes. Items should be brought in on hangers. If you
don't have extra hangers, you can pick some up prior to your
appointment at our shop.
DO I NEED AN APPOINTMENT?
Only if you have a large amount of items. Appointments are
usually scheduled Tuesday thru Friday between
10:15 and 5:45, although we can take your items on a Saturday if that
is the only day that will work for you. Drop-offs of small groups of
items can be made any time, Tuesday through Saturday, 10:00am-6:00pm.
HOW MANY ITEMS CAN I BRING?
There is no limit to the number of items you can bring.
Please call and schedule an appointment if you have a
large amount.
DO YOU CALL ME AS ITEMS SELL?
No. It is your responsibility to call or stop by to check on the status of your account.
WHEN CAN I GET MY MONEY?
You can pick up money on or after the 15th of each month for items sold
the previous month. We DO NOT mail money unless you leave us some
self-addressed, stamped envelopes. Payment not picked up within 6
months is forfeited to Upscale Resale.
WHO SETS THE PRICE?
Price is very important! If priced too high, items won't sell.
If priced too low, it is unfair to the consignor. We set
the price using information you, the consignor, can provide, such as
original cost, age, history, etc. and combine that with our experience,
considering style, size, and customer demand. If you have
an item that you want a specific price for, please let us know when you
bring the item in for consignment.
HOW LONG ARE ITEMS DISPLAYED?
Your items remain on the sales floor for 90 days. If you want
your unsold items back, please pick them up within 95 days or your
items will be forfeited to Upscale Resale.
ARE PRICES REDUCED?
Yes. Prices are reduced every 30 days. Also, there may
be sales or coupons at Upscale Resale's discretion. You will
receive 40% of the actual selling price before sales tax and buyer's fee.