1573 University Parkway
Aiken SC 29801
Open Tuesday Through Saturday 10:00 AM to 6:00 PM
Frequently Asked Questions
-What if I buy something and it doesn't fit when I get home? Do you take returns?
We have a 24-hour "On Approval" option available. If you don't have time to try something on, or you are buying it for someone else, just ask for an "On Approval" receipt at the register. With this receipt, you may return the item within 24 HOURS for a refund. Please treat the item with care as we cannot refund money for items that have been damaged in any way.
-Do you offer Gift Certificates?
Yes: we offer gift certificates for any amount and with no expiration date. They're always the perfect size and the perfect gift for any occasion!!!
-Is there a Membership Fee to Consign?
Yes: there is $10.00 yearly consignment fee.
-What items do you accept?
We take clothing and accessories for the entire family BY SEASON. Please call use at 803-641-6404 for the current season being accepted or check the How to Consign page. Items must be in like new condition, freshly laundered, and in season. Items with holes, stains, odors, or visible signs of wear cannot be accepted. We will not accept items purchased at discount stores (i.e. Walmart, Target, K-mart or Payless). We do not take bridal wear, jewelry, or men's dress clothes.
-Should I bring my items in on hangers?
Yes, items should be brought in on hangers. If you don't have extra hangers, you can pick some up prior to your appointment at our shop.
-Do I need an appointment to bring in my items?
You only need an appointment if you are bringing in more than 30 items. Appointments are usually scheduled Tuesday thru Friday between 10:15 and 5:45, although we can take your items on a Saturday if needed. Drop offs of groups under 30 items can be made any time during business hours.
-How many items can I bring?
There is no limit to the number of items you can bring in, but if you have more than 30 items please call and schedule an appointment.
-What happens after I bring my items in?
Your items will be inspected and any items that are unacceptable will be set aside for you to pick up. We ask that you check back a week after you bring in your items to pick any unaccepted items up. If these items are not picked up one to two weeks after that, they will be forfeited to the store.
-Do you call me when my items sell?
No: it is your responsibility to call or stop by to check the status of your account.
-When can I get my money?
You can pick up money on or after the 15th of each month for items sold the previous month. We DO NOT mail money unless you leave us self-addressed, stamped envelopes. Payment not picked up within 6 months is forfeited to Upscale Resale.
-Who sets the price for my items?
Price is very important. if priced too high, items won't sell. If priced too low, it is unfair to the consignor. We set the price using information you, the consignor, can provide, such as original cost, age, history, etc. and combine that with our experience, considering style, size, and customer demand. If you have an item that you want a specific price for, please let us know when you bring the item in for consignment.
-How long are items in the store?
Your items remain on the sales floor for 90 days. If you want your unsold items back, please pick them up within 95 days or your items will be forfeited to Upscale Resale.
-Are the prices of my items reduced?
Yes. Prices are reduced every 30 days. Also, there may be sales or coupons at Upscale Resale's discretion. You will receive 40% of the actual selling price before sales tax and buyer's fees.