FREQUENTLY ASKED QUESTIONS
(FAQ'S)
DO YOU BUY?
No. We take items on consignment which means you will get
paid after the item sells. We are able to pay you more for your
items this way than if we were to buy outright.
IS THERE A FEE?
Yes. There is a $ 10.00 yearly consignment fee.
WHAT ITEMS DO YOU ACCEPT?
We take clothing and accessories for the entire family. They
must be in excellent condition, freshly laundered or dry cleaned, and
in season, with no holes, stains, odors, or signs of wear. Please
don't bring those items you purchased at discount stores (like Wal-Mart
or Target). We don't take bridal wear, jewelry or
men's dress clothes.
SHOULD I USE HANGERS?
Yes. Items should be brought in on hangers. If you
don't have extra hangers, you can pick some up prior to your
appointment at our shop.
DO I NEED AN APPOINTMENT?
If you have 5 items or less, you can come at anytime.
Otherwise, we do ask that you make an appointment.
Appointments are usually scheduled Tuesday thru Friday between
10:15 and 5:45.
HOW MANY ITEMS CAN I BRING?
There is no limit to the number of items you can bring.
Please let us know when scheduling your appointment if you have a
large amount.
DO YOU CALL ME AS ITEMS SELL?
No. It is your responsibility to call or stop by to check on the status of your account.
WHEN CAN I GET MY MONEY?
You can pick up money on or after the 15th of each month for items sold
the previous month. We DO NOT mail money unless you leave us some
self-addressed, stamped envelopes. Payment not picked up within 6
months is forfeited to Upscale Resale.
WHO SETS THE PRICE?
Price is very important! If priced too high, items won't sell.
If priced too low, it is unfair to the consignor. We set
the price using information you, the consignor, can provide, such as
original cost, age, history, etc. and combine that with our experience,
considering style, size, and customer demand. If you have
an item that you want a specific price for, please let us know when you
bring the item in for consignment.
HOW LONG ARE ITEMS DISPLAYED?
Your items remain on the sales floor for 90 days. If you want
your unsold items back, please pick them up within 95 days or your
items will be forfeited to Upscale Resale.
ARE PRICES REDUCED?
Yes. Prices are reduced every 30 days. Also, there may
be sales or coupons at Upscale Resale's discretion. You will
receive 40% of the actual selling price before sales tax and buyer's fee.